Abstract:
E-payment users are expanding all over the world as a result of globalization and improved ICT facilities. Nepal has a 63 percent internet penetration rate, with 3, 59, 12,019 people using mobile services. In order to identify issues and managerial solutions for online purchasing in the Kathmandu valley, for the study, a sample of 295 e-payment users was chosen. A descriptive data analysis was carried out using the survey method. The result revealed that 95 percent of users were aware of the use of an e-payment system in Kathmandu Valley. 40.13 percent of users agreed that they faced challenges while using the e-payment system. Some of the major challenges are slow internet penetration, an ineffective
legal framework, a low literacy rate, and traditional payment methods. Similarly, improving security, reinforcing government policies, providing adequate internet access, and promoting digital literacy can be used to address issues with the e-payment system. The findings revealed that while 95% of e-payment users are aware of online payment systems, there is still room for improvement for the remaining 5%. <<<READ MORE>>>
How to Cite
Karki, D., Magar, S. R., Devkota, N., Parajuli, S., & Paudel, U. R. (2021). Online shopping in Kathmandu Valley: Users’ knowledge, challenges and way forward. The Journal of Social Sciences Research, 7(3), 135-144. https://dx.doi.org/10.32861/jssr.73.135.144