CHAPTER 01: Basic Concepts and Introduction

The purpose of this chapter is to introduce the basic concepts of production and operations management , its historical development and examine the different methods to determine productivity. This chapter includes: ______________________________________________________________________

1.1 Concept, 1.2 Transformation model, 1.3 Manufacturing versus Service operations ,  1.4 Historical Development of Operations Management , 1.5 Types of production system, 1.6 Operations strategy,  1.7 Global view of operations, 1.8 Achieving competitive advantage though operations, 1.9 Concept and types of Productivity

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