The purpose of this chapter is to introduce the basic concepts of production and operations management , its historical development and examine the different methods to determine productivity. This chapter includes: ______________________________________________________________________
1.1 Concept, 1.2 Transformation model, 1.3 Manufacturing versus Service operations , 1.4 Historical Development of Operations Management , 1.5 Types of production system, 1.6 Operations strategy, 1.7 Global view of operations, 1.8 Achieving competitive advantage though operations, 1.9 Concept and types of Productivity