CH.04: Managing for Quality

The purpose of this chapter is to deliver the knowledge on quality management system, different tools for quality journey and make students able to understand and prepare quality control charts towards decision making on the basis of acceptance sampling. This chapter includes:
Introduction, Definitions of quality, Concepts of total quality management, Quality management system, Quality costs, 7 tools for the quality journey, Statistical process control, Control charts for variables and attributes, Acceptance sampling, Six sigma, Process capability

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