Determinants of Technological and Innovation Performance of the Nepalese Cellular Telecommunications Industry from the Customers’ Perspective
ABSTRACT: The study aimed to understand and analyze the technological and innovation performance measures of the Nepalese cellular telecommunications industry from the customers’ perspective. Measures like network service quality, signal strength and coverage, voice quality, and call drop are used for technological performance, whereas measures like product/service innovation, process innovation, customization, competitive innovation, and marketing […]










